Customer Intelligence Advantage: Module 2 Assignment Harvard Case Solution & Analysis

This exercise directs students to analyze a client-oriented firm, the first understanding of the elements that characterize a client-oriented organization, by capturing and comparing the approach of the company to the customer orientation. Students interviewed at three levels organization-CEO/leadership level, the level of corporate power, and front-line/customer-facing employee level. "Hide
on F. Asis Martinez-Jerez Source: Exercise 4 pages. Publication Date: March 25, 2011. Prod. #: 111118-PDF-ENG

Share This

SALE SALE

Save Up To

30%

IN ONLINE CASE STUDY

FOR FREE CASES AND PROJECTS INCLUDING EXCITING DEALS PLEASE REGISTER YOURSELF !!

Register now and save up to 30%.