The literature regarding turnover has been composed of analyses and studies that presume that turnover rates are malleable and can be reduced. The authors claim that turnover rates for specific organizations are not changeable but instead stay fixed and take the opposite position. Is it possible, then, to lessen the deleterious effects of turnover without reducing the real churn of people? To answer this question, we draw from experiences of the U.S. military during Operation Iraqi Freedom in order to learn from that operation's methods of coping with high personnel turnover during the management of undertakings.
These best practices aim toward sharing mental models and the knowledge essential for sustained operations as a way to insulate the organization against the departure of key staff. Herein, the case illustrates how efficient operations could be preserved amid high churn rates.
PUBLICATION DATE: September 15, 2011 PRODUCT #: BH451-HCB-ENG
This is just an excerpt. This case is about ORGANIZATIONAL DEVELOPMENT
Related Case Solutions & Analyses:
Lockheed Martins Acquisition of NationScape Inc.
Getting to Grips With Take-Back Laws
Tata Consultancy Services Iberoamerica
UCB (A): Managing Information for Globalization and Innovation
Canadian Airlines International
Glossary of TOM Terms
Following Lance Armstrong: Excellence Corrupted
Ad Classification at Right Media
Managing Responsibility: What Can Be Learned from the Quality Movement?
Northern Forest (E): The State Foresters’ Views
