Codelco was the Chilean copper mining company, is widely considered one of the most professionally managed companies in South America, despite the fact that it was a 100% state-owned. $ 10.5 billion company in 2005, Codelco faced the challenge of incorporating information technology in their manufacturing processes, which have historically been very manual in nature. Initial turn Director General Juan Villarzu attempts to present customer-oriented corporate culture in its ranks, but it is still disputed, as to create a strategy of outsourcing, given its location and the traditionally low IT-at-all-costs attitude in the mining industry. Villarzu, provided the transition to a reliable IT architecture, improvement solutions that were available, the identification of additional needs of the company and decide how to fix them, and working with Codelco business processes for assessment, planning and construction of new IT projects. "Hide
by David M. Upton, Bradley R. Staats, Virginia A. Fuller Source: Harvard Business School 19 pages. Publication Date: August 8, 2007. Prod. #: 608053-PDF-ENG
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