The case describes the use of the science of improvement of an organization to transform their process quality from below average to the top 10% in their business.
The case outlines the protagonist's strategy of developing internal experts who are trained in a standard methodology for making advancement and distributing these notions within their work units.
PUBLICATION DATE: June 29, 2009 PRODUCT #: 614C18-HCB-CHI
This is just an excerpt. This case is about TECHNOLOGY & OPERATIONS
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