In 1993 the company started to move from the traditional hierarchical structure of the customer-oriented teams. The case describes the process and some of the effects of the restructuring. The performance seems to be improving, but some employees prefer to determine the structure and the client a variety of old times. How does management deal with these problems? “Hide
by Louis B. Barnes Source: Harvard Business School 9 pages. Publication Date: July 17, 1996. Prod. #: 497007-PDF-ENG
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