Amagansett funds was troubled history with its customer relationship management (CRM) system. Salespeople feel they are of no value to him, and that he is a "tax on jobs." Amagansett investigating whether CRM can be improved by making its data available wireless Blackberry devices. These devices also provide a mobile phone number and e-mail. "Hide
by Andrew McAfee Source: Harvard Business School 7 pages. Publication Date: July 7, 2005. Prod. #: 606005-PDF-ENG
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